⭐ GeniusAiTech Rating: 4.5 / 5
Best for AI-powered visitor ID & remarketing in 2025
Customers.ai Review 2025 — formerly known as MobileMonkey, Customers.ai has evolved from chatbot automation into a full AI-driven marketing suite. Its focus today is helping businesses capture anonymous visitors, build remarketing audiences, and automate outreach across email, SMS, and ads. In this review, we’ll cover its features, pricing, pros & cons, and how it compares to other AI chatbots & assistants.
With the shift from MobileMonkey chatbots to AI-driven visitor ID and remarketing, Customers.ai now helps ecommerce and DTC brands turn missed traffic into revenue opportunities. It stands alongside players like AWeber and Tidio in the remarketing and automation space.
Before committing to visitor identification or remarketing tools, clarity matters. This guide to choosing the right AI tool walks through the evaluation process.
Customers.ai Review 2025: Key Features
- Visitor ID – Reveal anonymous website visitors and capture lead data.
- Email Remarketing – Build targeted lists and send automated campaigns.
- Ads Remarketing – Retarget visitors with Facebook, Instagram, and Google Ads.
- AI Chat Automations – Legacy MobileMonkey chatbot flows for Messenger & Instagram.
- Ecommerce Integrations – Shopify sync for abandoned cart recovery and remarketing.
- Segmentation & Analytics – Build smart segments and measure campaign ROI.
Who Customers.ai Is (and Isn’t) Best For
Customers.ai is best for:
- Ecommerce and DTC brands running paid traffic
- Businesses focused on remarketing and visitor recovery
- Teams using Shopify for abandoned cart follow-ups
- Marketers who want email + ads remarketing from one platform
Customers.ai may NOT be ideal if:
- Your primary goal is live chat or conversational support
- You don’t run paid ads or remarketing campaigns
- You want a simple chatbot without visitor identification
Standout Feature: AI Visitor ID & Remarketing
Customers.ai identifies anonymous visitors, links them to real contact data, and instantly syncs them with remarketing campaigns — bridging the gap between traffic and conversions.
- Why it matters: Turns lost traffic into revenue opportunities.
- Try this: Sync Shopify abandoned cart visitors to Facebook Ads instantly.
- Best for: Ecommerce and DTC brands looking to scale remarketing.
Customers.ai Review 2025: Pros & Cons
✅ Pros
- Powerful visitor ID tech for lead capture
- Strong ecommerce integrations (Shopify, WooCommerce)
- AI-powered remarketing workflows
- Still supports legacy MobileMonkey chat automations
❌ Cons
- Learning curve for remarketing setup
- More focused on ecommerce, less on general chatbots
Customers.ai Pricing (2025)
- Free Trial – Explore all features before committing.
- Pro Plans – From ~$49/month, scaling with visitor ID and contacts.
- Enterprise – Custom solutions for larger ecommerce brands.
👉 Start free with Customers.ai
Customers.ai vs Competitors (2025)
| Feature | Customers.ai | AWeber | Tidio |
|---|---|---|---|
| Visitor ID | ✔ Yes | ❌ No | ❌ No |
| Shopify Remarketing | ✔ Strong | ✔ Yes | Moderate |
| Chatbot Support | ✔ Legacy | ❌ No | ✔ Yes |
👉 If you’re comparing Customers.ai with tools like ManyChat or Tidio, the deciding factor is intent. Customers.ai focuses on identifying visitors and remarketing them — while other platforms prioritize conversations or support.
Decision tip: If your growth relies on paid traffic, abandoned carts, and remarketing audiences, Customers.ai is usually a strong fit. If engagement happens mainly in social DMs or live chat, compare it with ManyChat or Tidio before deciding.
Customers.ai Review 2025: FAQs
Is Customers.ai the same as MobileMonkey?
Yes. MobileMonkey rebranded as Customers.ai, expanding beyond chatbots into visitor ID and remarketing.
Does Customers.ai work with Shopify?
Yes. The Shopify app recovers abandoned carts and syncs customers to ad audiences.
Who should use Customers.ai?
Ecommerce brands, DTC companies, and agencies running ads and remarketing campaigns.
👉 Compare with ManyChat Review 2025 and Tidio Review 2025, or explore our AI Marketing Automation section.
Written by Philippe Loutfi — data analyst with 20+ years of experience, specializing in practical AI tools.